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English customer support jobs in Tétouan

Work in English with customers of UK and US companies, from an office in Tétouan. We hire for excellent English and good judgement, then train you on the product.

Postes de conseiller client en anglais à Tétouan. Niveau d'anglais C1 exigé. Formation rémunérée.

وظائف في خدمة العملاء باللغة الإنجليزية في تطوان. يشترط مستوى C1 في الإنجليزية. تكوين مدفوع الأجر.

Apply nowSee how hiring works

The roles

Customer support agent

Email and live chat for online shops and consumer brands: orders, returns, refunds and product questions.

Voice agent

Phone support for UK and US customers. For our strongest speakers, with a higher English-level bonus.

Technical support agent

Help for software users: setting up accounts, finding bugs and explaining technical problems clearly. Good for IT and engineering graduates.

Team lead

Coach a team of up to 10 agents and own their quality scores. Customer service leadership experience required.

Shifts

  • UK shift: daytime, Monday to Friday, following London time
  • US shift: afternoon to around midnight, following New York time
  • Transport home after late shifts

What you get

  • A declared monthly salary with CNSS and AMO health cover
  • A bonus that rises with your English level
  • Paid training before you go live
  • Promotion to senior agent, quality analyst or team lead

What we look for

  • C1 English or above
  • Typing at 45 words per minute or more
  • Comfort with computers and several browser tabs
  • A degree helps, but your English and judgement matter more

How hiring works

We reply to every application within five working days.

  1. 10 minutes

    Apply online

    The form below, with a short voice recording and a written reply to a customer.

  2. About 1 hour

    English test

    An online test of speaking, listening, reading and writing. You need C1 or above.

  3. 30 minutes

    Typing and tools

    A typing test and a short exercise finding information across several tabs.

  4. 20 minutes

    Roleplay interview

    A video call where you help an upset customer and answer a written complaint.

  5. 15 minutes

    Client interview

    You meet the company you would support. If they choose you, we make an offer.

Apply now

Write in English and take your time. The voice recording and the written reply matter more than your CV.

We never ask for money. Applying, testing and training are free. If anyone asks you to pay in our name, it is a scam. Tell us at contact@straitcx.com.
Which shifts can you work?
Tools you have used (optional)
Record yourself on vocaroo.com: introduce yourself and describe a time you helped someone solve a problem. Paste the link here.
Upload it to Google Drive or Dropbox and set sharing to "anyone with the link".
Hannah writes: "My order was supposed to arrive on Friday. It's Tuesday and I still have nothing. This is the second time this has happened." Write your reply as if you work for the shop.0 words (aim for 80–150)

Questions from applicants

Do I need call centre experience?

No. We train you. Strong English, clear writing and patience with people matter more.

Can I work from home?

No. Our clients trust us with their customers' data, so all agents work from our office in Tétouan.

My English is B2. Should I apply?

Customer-facing roles need C1. If you are close, apply anyway: we sometimes open back-office roles where B2 is enough.

Do I have to pay for the English test or training?

Never. Everything in our hiring process is free. Anyone asking you for money in our name is not from Strait CX.