Outsourced customer service for UK businesses, on the same working day
Tétouan is level with London for most of the year and one hour ahead in winter. Your team starts when your customers wake up and finishes when your office closes, with no night shifts.
Your hours and ours, right now
Tétouan is level with London in summer and one hour ahead in winter. Our US shift covers the Eastern working day.
How the time difference compares
Offshore support for the UK usually means a night shift somewhere else. Here is how common locations line up with a 9-to-6 London day.
| Location | Hours ahead of London, winter | Hours ahead, summer | Covering a London day means |
|---|---|---|---|
| Tétouan, Morocco | 1 | 0 | A normal day shift |
| Cape Town, South Africa | 2 | 1 | A normal day shift |
| Mumbai, India | 5.5 | 4.5 | An afternoon and evening shift |
| Manila, Philippines | 8 | 7 | A late evening and night shift |
Morocco moves to UTC+0 during Ramadan each year, which puts Tétouan level with London for those weeks.
Built around UK customers
UK English and tone
British spelling, British sign-offs and a tone that matches your brand, checked in every quality review.
UK consumer rules
Agents are trained on the rules your policies follow, such as the 14-day right to cancel most online orders and how faulty goods are handled.
UK carriers and tools
Claims with Royal Mail, Evri, DPD and Parcelforce, and the helpdesks UK brands use most.
Sterling invoices
Monthly invoices in pounds, paid by bank transfer. No currency surprises.
UK GDPR
A data processing agreement with the UK International Data Transfer Agreement (IDTA) for every account.
Bank holidays
Cover on UK bank holidays when you need it, agreed in your contract.
Questions from UK companies
Is it legal to send UK customer data to Morocco?
Yes, with the right safeguards. Morocco does not have a UK adequacy decision, so transfers rely on the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses. We sign one with every client, and agents work inside your systems rather than copying data out.
Will customers know the team is in Morocco?
Agents work under your brand and your sign-off. Whether you mention the location is your choice. Many brands say it openly, because customers mostly care about fast, clear answers.
Can you start before Christmas?
If you get in touch by early October, yes. A first queue takes about two weeks to set up, and peak-season seats need training on your current policies.