Customer support for US companies, covered by a Moroccan evening shift
Our US shift follows New York's clock, 9am to 6pm Eastern, which is mid-afternoon to around midnight in Tétouan. For the agent that is an evening shift with no overnight hours, which helps them stay alert and stay in the job.
Your hours and ours, right now
Tétouan is level with London in summer and one hour ahead in winter. Our US shift covers the Eastern working day.
What a US day means for the agent
The hours your agents work affect how alert they are at 4pm Eastern and how long they stay in the job.
| Location | Difference from New York | Covering 9am to 6pm Eastern means |
|---|---|---|
| Bogotá, Colombia | Same, or 1 hour behind | A day shift |
| Tétouan, Morocco | 5 to 6 hours ahead | An afternoon and evening shift, ending around midnight |
| Mumbai, India | 9.5 to 10.5 hours ahead | A night shift |
| Manila, Philippines | 12 to 13 hours ahead | A full night shift |
Ranges move with daylight saving in the US and Ramadan in Morocco.
Set up for US customers
US English
American spelling, tone and phrasing, checked in every quality review.
US carriers and tools
USPS, UPS and FedEx claims, Amazon US, and the helpdesks US brands use.
Dollar invoices
Monthly invoices in US dollars, paid by international wire.
Central and Pacific time
The US shift covers most of the Central working day. Pacific afternoons and weekends are available on request.
Security reviews
We complete your vendor security questionnaire before the pilot. We follow SOC 2-style controls and are not yet SOC 2 audited.
US holidays
Thanksgiving, Black Friday and Cyber Monday cover planned in advance.
Questions from US companies
Why Morocco instead of the Philippines or Latin America?
Latin America wins on time zone for the US. The Philippines wins on scale. Morocco suits companies that want a small, closely managed team on an evening shift rather than a night shift, at rates below most nearshore options.
How do agents sound on the phone?
Every agent passes a scored speaking and listening test at C1 or above, and you hear a recorded call before you interview. Phone queues get the strongest speakers.
Can you cover Saturdays?
Yes. Weekend shifts are planned per client and priced in the proposal.